How to read reviews of a factoring company
Receivables finance is unusually hard to judge from star ratings. Most of what matters only becomes visible months in — when a customer pays late, when you want to add a buyer to the facility, or when you decide to leave. A funder can be excellent at onboarding and painful at everything after it, and the review written in week two will not tell you that.
The questions below are the ones we would ask of any funder, including us. If a prospective partner will not answer them in writing, that is more informative than any rating.
Ask any funder these before you sign
- Is the quoted rate charged on the invoice face value or the advance?
- How are days counted — per 30-day period, or in 15-day increments?
- Which fees sit outside the headline rate?
- What happens on day 61 if an approved customer hasn't paid?
- What notice period and termination fee apply if I leave?
- Who contacts my customers, and what exactly do they say?
What we ask clients about
Our own feedback requests focus on the things clients can actually compare: whether funding arrived when promised, whether the fee matched the term sheet, and how their customers were treated during verification and collections. That last one matters more than owners expect — a factoring relationship puts a third party in front of your customers, and how that is handled affects your reputation, not ours.
Are you a client? Share your experience
We publish verified client reviews only. Email your feedback to [email protected] or call (929) 658-8087. If something has gone wrong, say so — we would rather fix it than read about it later.
